How to get help, report a problem, or reach the Zipfolk team.
Getting help
Most questions are answered inside the app: your account screen has Help & Support, and every purchase, badge and business application shows its current status there.
If something looks wrong with your account, sign in first — we can only look up an account from the email address it was created with.
Reporting a problem
Every post, comment, listing, business and profile has a Report control. Reports are private and are reviewed by the Zipfolk team.
If someone makes you uncomfortable, you can block them at any time. They are not told.
Contacting the team
Signed-in neighbors reach us through Account → Help & Support, which is the fastest route because it carries your account details with it.
Safety concerns and anything urgent should be reported through the in-app Report control so it lands directly in the moderation queue.
These policies are written and maintained by the Zipfolk team.