How billing, renewals, restores, cancellations and refunds work for ZipFolk products.
Where you're billed
Purchases in the iPhone or iPad app are billed through your Apple account. Purchases in the Android app are billed through Google Play where available. Purchases on zipfolk.com use our web payment provider. Prices can differ by platform.
Annual subscriptions
Verified Neighbor, ZipFolk Verified, Background Check and Enhanced Business (including their Founder-priced versions) are annual subscriptions. They renew automatically each year at the displayed price until cancelled. In the iPhone app, payment is charged to your Apple account at confirmation, and renewal is charged within 24 hours before the current period ends unless auto-renew is turned off at least 24 hours before.
One-time and limited-time purchases
Post Boost runs for 7 days and does not automatically renew. Category Sponsorship runs for 30 days and does not automatically renew. Founding Business is a one-time purchase with no automatic renewal, limited to the first fifty businesses.
Founder prices are a benefit available to owners of an active Founding Business.
Managing and cancelling
Apple subscriptions are managed and cancelled in your Apple account — on iPhone, open Account → Purchases & Subscriptions → Manage with Apple, or Settings → your name → Subscriptions. Cancelling stops future renewals; you keep access until the end of the period you paid for.
Web subscriptions can be cancelled from Purchases & Subscriptions. ZipFolk cannot directly cancel or refund an Apple or Google transaction.
Restore Purchases
In the iPhone app, Purchases & Subscriptions → Restore Purchases recovers eligible Apple purchases on a new or reinstalled device.
Refunds
Refunds for App Store purchases are governed by Apple's policies and are requested from Apple. Google Play refunds follow Google's policies. For web purchases, verification and background-check fees pay for the review itself, so they are generally not refundable once the review has started, except where the law requires otherwise.
Badges still need approval
Paying for a verification or background check starts a review. The badge appears only after ZipFolk staff approve it.
Contact: will@zipfolk.com
These policies are written and maintained by the Zipfolk team.